From day one and even prior to contracts, e-PlanSoft™ is fully committed to provide our clients, potential clients and their customers with the very best products and customer service. We believe in going the extra mile to ensure that each client is satisfied with our software testing and project management solutions that include key to success practices we instill in every project with scheduled team kick-offs, weekly meetings and ‘Go-Live’ events. We have the experience and the reputation in the field of electronic plan review to deliver the products clients need to expedite their own project plan sets and assure quality in every step of the way.
In addition to offering the best, we also stand behind our work. Our customers choose us because:
Exceptional Support – Our expert support staff are readily available to help customers with any questions or concerns. We want our software to deliver the most value with zero hassle. That’s why it is extremely important to us we are available to assist when the need arises. Unlike many other companies, our support personnel work right alongside our technical staff and developers so that you get the highest level of support from your first interaction. No outsourced call centers!
Quality and Affordable – We believe in combining both quality and affordability in our products. There’s no reason to pay exorbitant prices when our solutions do more for less. You won’t find a software out there on the market today with the same features at a lower price. You won’t find another vendor with a roadmap to success that looks beyond this year. Our developers are constantly updating our software to be the best.
Easy to use and License – We believe that the user experience is paramount. From your initial experience of signing up for a demo, using our products for the first time and mastering their features, you will find that we have made the process straightforward and simple. Our software takes a couple hours or a few days at best to learn depending your computer skills.
Reasons to Be Our Customer
There are lots of companies selling electronic plan review that want your business. We want to earn your business, and believe that the following reasons illustrate why you should choose us:
Expert Technical Support
We have extensive experience in developing, implementing and supporting electronic plan review solutions at all levels of Civic Government as well as Architectural Engineering, Constructions and Third-Party plan check Firms. Each of our staff is extremely well versed in electronic plan review software and have a wealth of experience implementing e-PlanSoft™ products.
Everything about our software is high quality. The software was professionally designed and implemented by a very experienced, hand-picked development team. The look and feel was created by professional graphic designers, and the application has been thoroughly tested and retested prior to any update releases.
Amazon Web Services (AWS)
The world’s most comprehensive and broadly adopted cloud platform, Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon. It provides a mix of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings and e-PlanSoft™ is proud to be a part of their secured network.
Our software is considerably more affordable for all the included features than all of our competitors. Our years of development experience enable us to work efficiently, creating a savings that we pass along to our clients.
In addition to the live support that we offer, we also provide an extensive library of online help including videos and detailed easy to read, easy to understand, “how to” documentation, all included in the cost of our software subscription. These are provided at no cost and are updated with each new feature release. Users also have the capability to submit support tickets 24/7 using our Service Desk. EPR User documentation is extensive and supported by screen shots and easy to follow instructions.
Committed Security Policy
e-PlanSoft is committed to respecting the privacy of all our clients and protecting any data about customers from outside parties. We have an extensive IT Security Policy (ISP), Cyber security and AWS contracted security features in place that constantly are examined and updated to ensure our Company’s systems and data are protected from unauthorized access and improper use.
Full Support and Feature Upgrades
Our software subscription comes with full support and feature upgrades when they are released. As we keep adding new features, you can get them without paying additional subscription fees.
At e-PlanSoft, we are true believers in having an open architecture, with an easy to connect application programming interface (API) that is well documented making it a breeze for most, if not all permitting systems like Accela Platform, CSDC AMANDA, MainStar, and SmartGov/Paladin to name a few.
Roadmap to Excellence
Operational excellence is what differentiates us from other plan review software’s. We offer a SaaS solution that accelerates team collaboration, powerful workflow processes, and give project participants invaluable data about projects. And our team of professionally handpicked developers are continuing to build upon and strive to meet new performance goals.
Ready to experience the e-PlanSoft™ difference for your organization? Connect with a team member today to schedule a demo and discover the difference.