Case Study: City of Omaha

In this case study, we dive deep into the transformative journey of the City of Omaha and highlight how genuine partnership and open communication can catalyze positive change in any workplace.

City of Omaha: Background 

The City of Omaha's engagement with us has been a long-standing relationship rooted in trust and mutual growth. Their continued patronage speaks volumes about the symbiotic nature of our association, where both parties learn, evolve, and benefit. 

However, as with any substantial relationship, there have been challenges along the way. One of the prominent issues highlighted during various conferences revolves around the omnipresent "people problems." As the digital wave sweeps across industries, resistance to change emerges as a significant roadblock. 

Traditional methods and ingrained habits often act as comfort zones for many, making transitioning to modern digital solutions an uphill task. Within this context, pushing for change wasn't merely about introducing a new tool or software but about reshaping mindsets, redefining workflows, and reinforcing the belief that change, while daunting, can be a catalyst for unparalleled efficiency and growth. 

Omaha's Digital Transformation Journey 

"Once our team got to actually test the product out and use it and see what it can do, they were pretty much on board right away." said Patrick Sweeney. 

The City of Omaha's progression from traditional methods to a more efficient, digital future was facilitated by the introduction of e-PlanSoft. This transition symbolizes an adaptation to new technology and a cultural shift towards embracing innovation and forward-thinking strategies. 

Key Changes Implemented

Empowering External Departments: The city took proactive measures to ensure a smooth transition to e-Plansoft and encourage active participation. Computers were provided to external departments like Fire and Public Works, and their licenses were paid for, facilitating their move to the digital platform. 

Addressing Internal Resistance: Any change is often met with inertia, and the transition to e-PlanSoft was no exception. However, internal staff gradually came on board by emphasizing the advantages of going digital and offering hands-on experiences with the product. The tangible benefits they witnessed played a significant role in mitigating any initial apprehensions. 

Tangible Benefits:

Paperwork Reduction: One of the immediately noticeable advantages was the drastic reduction in physical paperwork. Gone were the days of transferring notes manually across multiple sets of plans. 

Efficient Review Processes: With e-PlanSoft, the review process became more streamlined and efficient. Multiple departments could collaborate seamlessly, providing more feedback became more manageable, and ensuring that projects stayed on track was a breeze. 

The journey of the City of Omaha with e-PlanSoft exemplifies the positive ripple effects that a well-thought-out digital transformation can bring about, not just in operational efficiency but also in the overall mindset of an organization. 

e-PlanSoft and Our Feedback Implementation 

"You get to see what you envision as well come to fruition, and it's nice to see that." 

At the heart of our success here at e-PlanSoft lies a deep commitment to listening and adapting. Recognizing that client feedback is valuable and essential for product refinement and improvement, the company places a high premium on this invaluable resource. 

City of Omaha Testimony: Omaha's experience with e-PlanSoft shows we're not just talking the talk. Their firsthand account highlights our company's dedication to incorporating user suggestions, underscoring its client-centric approach. 

Feedback Turnaround: An impressive aspect of e-PlanSoft's feedback mechanism is the speed at which suggestions are integrated. The City of Omaha highlighted that most of the features suggested by users like them would manifest in software updates in as little as six months. This prompt responsiveness is a testament to the company's commitment to continuous improvement.