At e-PlanSoft™, we are proud to highlight the remarkable journey of Jorge Raya-Navarro, our first official employee, who has been with us since March 2011. His extraordinary journey of 13 years at e-PlanSoft™ is a testament to his dedication and expertise.
Multifaceted Expertise
Jorge's career at e-PlanSoft™ spans various departments, highlighting his versatility and commitment. He has contributed significantly to product testing, development, user training, and project implementation. Jorge has been instrumental in customer service in recent years, showcasing his wide range of skills and adaptability.
West-Coast Customer Support Lead/Manager
As the West Coast Customer Support Lead/Manager, Jorge has been the backbone of our customer support, extending his expertise from the West Coast, through the Central States, to the East Coast of the US, and even Canada.
Deep-rooted Client Relationships
Jorge's long-term associations with some of our biggest clients, like HCAI (since 2015), the City of Irvine (since 2015), and the City of San Diego (since 2019), speak volumes of his ability to build and maintain strong professional relationships.
Software Support Across Iterations
His extensive experience includes supporting clients across three different iterations of e-PlanSoft™ review software – EPR 2011, e-PlanCHECK, e-PlanREVIEW – and ancillary products like goPost.
Commitment to Excellence
Jorge's philosophy aligns perfectly with e-PlanSoft™'s ethos – providing excellent customer service is crucial, especially to new or inexperienced clients. He believes in making plan review software accessible and user-friendly, a trait consistently recognized and appreciated by our clients.
Praise from Clients
Rob Fisher, from HCAI, highlights Jorge's exceptional contribution: "We received excellent training from Jorge, the Customer Support Manager at e-PlanSoft™. He provided short, concise, well-described guidance as we transitioned to our new electronic plan review system. The support videos on product updates and changes were super helpful."
Jorge's dedication and hard work over the past decade have contributed to the growth and success of e-PlanSoft™ and set a high standard for customer service excellence. We are incredibly proud to have him on our team and look forward to many more years of his invaluable contributions.