What We Learned at BS&A Engage 2025

Each year, BS&A Engage brings together local government leaders to explore what’s next in municipal technology. This year’s event focused on the future: how innovation, integration, and intelligent automation are reshaping the way governments serve their communities.

As a trusted BS&A integration partner, e-PlanSoft™ is sharing takeaways from the conference. The takeaway was clear: 2026 will be a year defined by user experience, performance, and the practical use of AI to simplify government work.

2025 in Review: Strengthening the Foundation

BS&A’s 2025 development milestones underscored a strong commitment to modernization and efficiency. Among the highlights:

• Paperless W-2 processing and external payment enhancements that streamline financial workflows
• Reconciliation updates and a focus on faster, more reliable financial management
• Simplified permit submittals, allowing applicants to fulfill open permit requirements as part of their application process
• A web-based report designer and API platform launch
• Property tax assessment and utility billing improvements
  

Together, these updates laid the groundwork for a faster, more connected local government ecosystem—one that values time savings, data accuracy, and ease of use.

AI in Action: Turning Data Into Decisions

Artificial intelligence was a central topic at BS&A Engage 2025, with a clear focus on practical applications that save time and improve accuracy. BS&A outlined four strategic AI pillars: task automation, workflow optimization, natural language insights, and proactive alerts—each designed to make government systems more intuitive.

Among the new AI-driven features coming in 2026:

• Invoice Entry AI for faster financial processing
• Inspector Violations, a native app built by Munivate
• Video Inspections, where inspectors can record site visits, describe violations aloud, and have AI transcribe and tag them to the correct code
• Quick Sale Entry, allowing property sales data to be scanned and entered in seconds

These innovations align closely with e-PlanSoft’s own AI Maturity Model, which focuses on bringing intelligent automation to plan review. Through machine learning, large language models, and predictive agents, e-PlanSoft™ is helping agencies detect errors earlier, standardize comments, and forecast review timelines—all with transparency and accuracy at the forefront.

The Power of Integration: BS&A + e-PlanSoft™

The partnership between BS&A and e-PlanSoft™ continues to bridge the gap between permitting, financial, and plan review systems. With e-PlanREVIEW® seamlessly integrated into BS&A’s workflow, municipalities can conduct collaborative plan reviews without duplicate uploads or manual transfers. Comments, markups, and finalized reports flow automatically back into BS&A’s portal—providing applicants and reviewers with a unified, efficient experience.

As BS&A enhances its performance and user experience in 2026, e-PlanSoft™ remains focused on ensuring governments benefit from a connected, intelligent workflow from intake to approval.

A Shared Vision for Modern Governance

The insights from BS&A Engage 2025 reflect a shared commitment to empowering governments with smarter, more efficient tools. Through continued partnership, e-PlanSoft™ and BS&A are modernizing municipal operations—combining powerful software with intelligent automation to simplify the work that keeps communities moving forward.

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e-PlanSoft™ is committed to working with government agencies to explore the benefits of AI and incorporate AI capabilities that align with this maturity model. Through pilot programs, collaborative feature development, and a user-first design philosophy, the goal is not just automation but meaningful innovation that serves agency staff, reviewers, and applicants.