Eric Niday, Integration Manager at e-PlanSoft™, understands that effective integration of products and systems is essential for seamless operations and enhanced customer experiences, and he brings his wealth of experience and skills to ensure that the company's product integrations proceed optimally.
With Eric's background in customer service and a broad skill set, he plays a pivotal role in aligning expectations, troubleshooting issues, and providing top-rated client support throughout and beyond the implementation phase.
Eric's professional journey spans seven years, during which he has honed his skills and expertise in various industries. Before joining e-PlanSoft™ in 2021, he served as a valued team member at Advisors Excel, providing valuable insights into integration management. Eric's ability to adapt to different environments and challenges has equipped him with a well-rounded perspective and a deep understanding of customer needs and project outcomes. His diverse technical skillset includes proficiency in Agile Methodology, Scrum, Confluence, JIRA, ConnectWise, Zoom, MS Teams, Slack, Manage Engine, TalkDesk, Salesforce, software design, data conversion and mapping, and troubleshooting.
This breadth of knowledge and expertise makes Eric a valuable asset to the e-PlanSoft™ team, contributing significantly to the success of implementation projects.
Eric's commitment to customer success is a cornerstone of his role as Integration Manager. By leveraging his background in customer service, he excels at working closely with clients, guiding them through the implementation process, and ensuring that their expectations and requirements align with all project outcomes. Eric's personable nature, sense of humor, and dedication are all qualities our customers can expect from Eric, addressing questions and issues promptly as they arise. This approach fosters strong client relationships and guarantees a top-rated experience for customers throughout their journey.
As a vital member of the implementation, integration, and customer support teams, Eric's role encompasses multiple responsibilities critical to the success of e-PlanSoft. He collaborates closely with customers, advising them on the necessary data for a smooth implementation. Eric's problem-solving skills shine as he troubleshoots post-implementation issues, offering end-user support and resolving challenges efficiently. Through his diligent efforts, Eric ensures that e-PlanSoft's products and integrations consistently meet the needs and expectations of clients, ultimately driving customer satisfaction and company growth.
As the Integration Manager at e-PlanSoft™, epitomizes excellence in product integration and customer support. Eric's customer-centric approach seamlessly guides clients through implementation while providing top-rated support. His dedication to aligning expectations, troubleshooting issues, and delivering exceptional customer experiences positions him as a valuable asset to e-PlanSoft'™s success. In the ever-evolving landscape of product integration, Eric's expertise remains pivotal in optimizing operations and ensuring customer satisfaction.
In addition to his technical skills, Eric brings a contagious energy, positivity, and eagerness to solve problems to our workplace. His good attitude and sense of humor have created a supportive and enjoyable atmosphere for everyone around him. Even in the face of challenges, Eric maintains an upbeat mood, inspiring his colleagues and helping to keep morale high.
Eric's work ethic is truly exceptional. Despite being entrusted with numerous responsibilities at e-PlanSoft, he consistently tackles each task with enthusiasm and a smile on his face. His willingness to take on new challenges and quickly adapt to his role as Integration Manager is a testament to his versatility and dedication. Eric's ability to handle multiple responsibilities while maintaining his positive outlook is remarkable.
Aside from his role at e-PlanSoft™, Eric is a jack of all trades and a phenomenal dad to his four children, ranging in ages from one to fifteen; he is very active in his church, loves his 3D printer, and we can attest that he creates a lot of really cool things with it!
Thank you Eric for all that you do here at e-PlanSoft™!